Just so you know that I don't spend all my time venting, there are good things happening in my world, too, and I wanted to share my most current. My Craft Shop has been the last on my list for getting a facelift since moving in a couple of years ago. I had quickly thrown up some home-made shelving to get some items out of my way! and it was time to get started. I do have lots of crafting materials and equipment but I don't necessarily want the world to see it all when they stop by. Besides, with solar cooking (click on button at right, if you haven't followed me from there) taking more of a front seat, it was time to attack the storage and display problem. This is an ongoing project, until it totally works for me.
The shop isn't really that big, so I needed something that was higher but not too deep. Something that would hold other plastic containers, etc. By buying one a month, until I had enough, I've been acquiring those Sterilite buff-colored cabinets that will lock (unless you want to open them with a kitchen blowtorch!) and hold LOTS of stuff...
You can put these Sterilite cabinets together in ten minutes...Yes! You can, because they show a clock on the side of the carton with ten minutes shaded out!... Must have been a different clock or time zone because mine didn't get done in ten minutes. Oh, there's a real good reason (there always is) and it's that little cloud that follows me, everywhere, to make things a little more... well... challenging. Moved more items around shop to give me plenty of room for assembling the cabinets.
Opened first box - checked pieces -- ? Two (2) TWO left doors! Uh, oh...Assembled cabinets two and three. Vey happy camper. This is going to end up being a very nice shop. But, first things, first. Back to box one, the one that contained two, count them, TWO, left doors. But, wait! Let's look on the side of the carton. There's a number to call Customer Service for instant replacement should the unthinkable happen! (Two left doors qualified as unthinkable, in my book.) I called the number and got -- oh, yeah, a recording. Recording promised Customer Service would do their part, if I did mine. Having an interest in achieving a good result, I did my part at 3:12 p.m. Shared my name etc. and Part Number as listed on the assembly instruction sheet. Stuffed some of my, uh, stuff, into the finished cabinets (so that I could turn around!), dusted my hands and went back into the house for a cup of tea and a new calendar to mark off just how long it was going to take for the "instant replacement."
Opened second box - checked pieces - Yay, full count off; ready to go!
Opened third box - checked pieces - Yay, full count off; ready to go!
This was too good to be true (and, I strongly suspect it was because I had the forethought to have a calendar at the ready). Those Sterilite people are cool. Called me first thing Monday morning and said they would send me the missing part, that day! What is that all about? Real INSTANT REPLACEMENT. No questions asked. "No; no, keep the part. More trouble than it's worth!" What were they trying to do! Would I be ready for this challenge? I mean, geez, I was counting on a few days off to just kind of gripe about lousy-service-this and lousy-service-that. Well, thank you, very much, Sterilite, for living up to your promises and ruining one of my few opportunities to post a blogging tantrum.
But, I did want you to know that there are still some companies where customer service is a priority, and Sterilite is one of them.
P.S. No, they don't know about this post, at all. Just wanted you folks to know, that's all.
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